Refund policy

REFUND AND RETURNS POLICY

At Cavalier & Cove, we take pride in the exceptional quality of our curated collections. If a piece does not perfectly complement your home, we are here to assist you with a seamless return process. 

Return Window

We offer a generous 30-day return window starting from the exact date you receive your order. To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it. It must also be in the original packaging.

Return Shipping

Please note that the customer is responsible for covering the return shipping costs. However, if the item arrives damaged or is deemed defective upon receipt, Cavalier & Cove will cover all return shipping expenses to ensure your complete satisfaction.

Refund Processing

Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

Non-Returnable Items

For safety, hygiene, and logistical reasons, certain items cannot be returned. These include custom or personalized items tailored specifically for you, clearance or final sale items, and hygiene products such as bath mats once they have been used or removed from their sealed packaging. Thank you for your understanding as we maintain the highest standards for all our customers.